I. The package information inquiry:

1. Fulfilled by Amazon:

Fulfilled by: Amazon
Inquiry: Contact Amazon Customer Service
Contact information:
https://www.amazon.com/gp/help/customer/display.html/ref=nav_cs_help?ie=UTF8&nodeId=508510

2. Merchant Fulfilled:

Fulfilled by: ELUTO
Inquiry: Contact ELUTO customer service inquiry
Contact: ELUTO official website---Support---Customer Service---Mail Us

II. Return policy:

1. Return: If there is any problem with the goods within 7 days from the date of receipt, you can contact us and we will refund you after verification.

2. Exchange: Within one year from the date of receipt, if the goods are damaged, you can contact us and we will reissue you for free after verification.

III. Return process:

- Contact ELUTO customer service: ELUTO official website --- Support --- Customer Service --- Mail us

- Attach a picture of the returned product to the email and explain the return reason.

- Refunds: We will process within 48 hours. After confirmation, the money will be refunded to your Amazon account.

- Returns: We will handle the process within 48 hours. We will reissue you for free after you confirm the address.